Help

Product

How can I find the products I am looking for in the website?
You can find the product by searching keyword or by navigating category of product.
If you're not sure which products suits you best, feel free to drop our customer service a message.
What are the ingredients in your product?
You can find the information on product description page.
Settings & Security

Will my emails or inquiries always be answered?
We will try our best to respond to your inquiries on the day that we receive them within 2 working days. However, responses may be delayed on Friday afternoons, Mondays, or when we receive a lot of inquiries.
I cannot access the website due to a temporary error that appears on the screen.
It may be a temporary problem. Try it again after a while. If the problem continues, please contact us.
How can I switch my language?
Yes, you can switch your language by clicking on the flag button on the top right corner. Languages available are english and mandarin.

Store

Where can I buy Aroma La Vida products?
You can purchase through our authorized dealer salons or online directly on our website.

Aroma La Vida Lifetime Membership (Account Registration & Sign In)

Account Sign In
If you sign up for Aroma La Vida Lifetime Membership at our Aroma La Vida authorized dealer salons or online, then you can continue to use the username and original password that you created during sign up to sign in to your personal account. 
Update your Profile
Upon registered, you are able to check your purchase history and manage your account accordingly. You can change your account information at any time, as well as to check your latest point summary available at your membership homepage. 
I forgot my password, how do I log in?
If you have forgotten your password, please click on "Forgot Your Password?". You will be asked for your user name, IC number, registered email address and a new password will be emailed to you shortly.
How do I delete my account?
You may email our customer service for further assistance.
How can I use my ALV Redemption Points ?
Your ALV Redemption Points is extra awarded to you based on your spending, with every RM10 spent, you will be awarded with 1 point. Points accumulated can be used to redeem FREE Aroma La Vida Products. These points have will expire in 1 year from the date of purchase. 
Have questions? OUR Aroma La Vida Customer Service Team is happy to help! EMAIL US