Terms & Conditions

1. Introduction
These Website Standard Terms And Conditions (these “Terms” or these “Website Standard Terms And Conditions”) contained herein on this webpage, shall govern your use of this website, including all pages within this website (collectively referred to herein below as this “Website”). These Terms apply in full force and effect to your use of this Website and by using this Website, you expressly accept all terms and conditions contained herein in full. You must not use this Website, if you have any objection to any of these Website Standard Terms And Conditions.
This Website is not for use by any minors (defined as those who are not at least 18 years of age), and you must not use this Website if you a minor.
2. Intellectual Property Rights
Other than content you own, which you may have opted to include on this Website, under these Terms, Aroma La Vida Sdn Bhd and/or its licensors own all rights to the intellectual property and material contained in this Website, and all such rights are reserved. You are granted a limited license only, subject to the restrictions provided in these Terms, for purposes of viewing the material contained on this Website.
3. Restrictions
You are expressly and emphatically restricted from all of the following:
1.    publishing any Website material in any media;
2.    selling, sublicensing and/or otherwise commercializing any Website material;
3.    publicly performing and/or showing any Website material;
4.    using this Website in any way that is, or may be, damaging to this Website;
5.    using this Website in any way that impacts user access to this Website;
6.    using this Website contrary to applicable laws and regulations, or in a way that causes, or may cause, harm to the Website, or to any person or business entity;
7.    engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to this Website, or while using this Website;
8.    using this Website to engage in any advertising or marketing;
Certain areas of this Website are restricted from access by you and Aroma La Vida Sdn Bhd may further restrict access by you to any areas of this Website, at any time, in its sole and absolute discretion. Any user ID and password you may have for this Website are confidential and you must maintain confidentiality of such information.
4. Your Content
In these Website Standard Terms And Conditions, “Your Content” shall mean any audio, video, text, images or other material you choose to display on this Website. With respect to Your Content, by displaying it, you grant Aroma La Vida Sdn Bhd a non-exclusive, worldwide, irrevocable, royalty-free, sublicensable license to use, reproduce, adapt, publish, translate and distribute it in any and all media.
Your Content must be your own and must not be infringing on any third party’s rights. Aroma La Vida Sdn Bhd reserves the right to remove any of Your Content from this Website at any time, and for any reason, without notice.
5. No warranties
This Website is provided “as is,” with all faults, and Aroma La Vida Sdn Bhd makes no express or implied representations or warranties, of any kind related to this Website or the materials contained on this Website. Additionally, nothing contained on this Website shall be construed as providing consult or advice to you.
6. Limitation of liability
In no event shall Aroma La Vida Sdn Bhd , nor any of its officers, directors and employees, be liable to you for anything arising out of or in any way connected with your use of this Website, whether such liability is under contract, tort or otherwise, and Aroma La Vida Sdn Bhd , including its officers, directors and employees shall not be liable for any indirect, consequential or special liability arising out of or in any way related to your use of this Website.
7. Indemnification
You hereby indemnify to the fullest extent Aroma La Vida Sdn Bhd from and against any and all liabilities, costs, demands, causes of action, damages and expenses (including reasonable attorney’s fees) arising out of or in any way related to your breach of any of the provisions of these Terms.

8. Severability
If any provision of these Terms is found to be unenforceable or invalid under any applicable law, such unenforceability or invalidity shall not render these Terms unenforceable or invalid as a whole, and such provisions shall be deleted without affecting the remaining provisions herein.
9. Variation of Terms
Aroma La Vida Sdn Bhd is permitted to revise these Terms at any time as it sees fit, and by using this Website you are expected to review such Terms on a regular basis to ensure you understand all terms and conditions governing use of this Website.
10. Assignment
Aroma La Vida Sdn Bhd shall be permitted to assign, transfer, and subcontract its rights and/or obligations under these Terms without any notification or consent required. However, .you shall not be permitted to assign, transfer, or subcontract any of your rights and/or obligations under these Terms.
11. Entire Agreement
These Terms, including any legal notices and disclaimers contained on this Website, constitute the entire agreement between Aroma La Vida Sdn Bhd and you in relation to your use of this Website, and supersede all prior agreements and understandings with respect to the same.
12. Governing Law & Jurisdiction
These Terms will be governed by and construed in accordance with the laws of Malaysia.
 

DELIVERY POLICY
We strive to deliver your purchased products in shortest time possible. All orders are in processed as soon as the transaction is confirmed.
Currently, we can only send orders to street addresses in Malaysia. We do not deliver to a PO Box address. We are unable to ship to any International address.
 
NEXT BUSINESS DAY DELIVERY
1.   Confirmed orders will be handed over to our assigned courier service (GDEX) to be delivered on the next business day if they are placed before 12PM, Monday – Friday, excluding public holidays.

2.   Orders placed on Friday after 12PM and over the weekend will be processed on Monday and handed over to our assigned courier service (GDEX) to be delivered out on Tuesday, excluding public holidays.

3.   Delivery to rural or remote areas may take an additional 2 – 3 working days.
 
 
DELIVERY CHARGES  
www.aromalavida.com. offers FREE DELIVERY for all orders, even if the order consists of single item.

SALES / PROMOTIONAL PERIODS
During peak sale/promotional periods, we may not be able to fulfill next day deliveries due to heavy surges in orders – you will be advised of any product availability issues when placing your order.
Peninsular Malaysia: Additional 3 – 5 working days for your order to arrive.
Sabah & Sarawak: Additional 3 – 7 working days for your order to arrive.
 
MULTIPLE ADDRESS DELIVERY
We are currently only able to deliver to one delivery address per order. If you'd like to deliver to multiple addresses, please place a separate order for each unique address.
 
DELIVERY POLICY
The Company – Aroma La Vida Sdn Bhd can only send orders to street addresses in Malaysia. We do not deliver to a PO Box address. We are unable to ship to any International address.
At the time of delivery, you may be required to validate the delivery of the products by signing-off with the delivery personnel. You agree to inspect the product/products for any obvious faults, defects or damage before you sign for received products.
We deliver all orders using our standard and best fit packaging materials.
1.   In the event that we fail to deliver to you at the delivery address provided by you, we will make a subsequent (2nd) attempt at the specified delivery address. You will receive a “Sorry Card” at the 2nd attempt and if GD Express does not receive any feedback from you, we regret to inform you that your package will be returned to Aroma La Vida Sdn Bhd.
PROOF OF DELIVERY
1.   Our courier service may request for a signature from the intended recipient of the items purchased. In circumstances where our courier service fails to deliver to the intended recipient, it may deliver the order to the reception of the recipient's address, and obtain a signature from the receptionist as a proof of delivery.

Before you place your order, you can view the contents and the total amount in your shopping cart. Once your order has been submitted successfully and payment is received for your purchase, the order will be processed immediately, entering the packing and delivery process. We advise that you carefully review and modify your order prior to payment submission. Once your order has been confirmed, no further changes can be made. Kindly ensure you have checked and validated all details and information before you proceed with payment.

Refund and Exchange
 
1. You shall examine the goods immediately upon collection / delivery for any deficiencies and/or damages. Claims (if any) must be lodged to our customer service hotline +603 4252 7888 (Monday - Friday 9.00am - 6.00pm) or email to admin@aromalavida.com at the time of collection/ delivery or within 24hours from time of goods received; otherwise we shall have the discretion to refuse your claim. The customer will need to bear courier fees for return of products to the company.
 
2. For product collected from store which is found to be defective and/or is damaged inside the packaging after collection, you may return and bring back the defective product to the store where you collected the product within 3 days. You must present a valid receipt of the purchase for the return.

3.  Exchange of the product can be arranged for the following reasons:
  •  If the product is obviously damaged upon collection at the store / at time of delivery.
 • If the product is damaged inside packaging after collection/ delivery; and you contact customer service within 24 hours.
  •  If the product ordered is different from the item collected at the store/ delivered.

We strive to provide the best service and shopping experience for all our customers. Kindly allow 3-5 working days for validation and processing of exchange. You will be updated via phone call or email.

4. We do not accept change of mind as reason for exchange or refund. Goods sold in good condition are not refundable or exchangeable. We regret to inform that orders cannot be cancelled once placed. Kindly ensure you have checked and validated all details and information before you proceed with payment.

Self-collect service is available on weekdays only from Monday to Friday, excluding public holidays. 
Collection time is 12.00pm - 4.30pm (1.00pm - 2.00pm is lunch time)
Address: Aroma La Vida HQ
614, Jalan 5, Taman Ampang Utama, 68000 Ampang, Selangor, Malaysia.

Kindly allow 2 - 3 working days from date of order for order to be ready. During special promotional seasons or festive seasons when order is at peak, delivery time may be slightly delayed. We appreciate your kind patience and understanding.

To avoid any inconvenience, kindly give us a call at 012-6098664, providing your order number to check whether your order is ready for collection.

Please note that self-collection should be collected within 7 working days from date of order ready. If item not collected, the company will contact customer to arrange for courier service delivery.

1. Introduction

This Privacy Policy is applicable to all services offered via the Site https://www.aromalavida.com, and operated by Aroma La Vida Sdn Bhd. Personal Information gathered about you and processed in accordance with this Privacy Policy is controlled by Aroma La Vida Sdn Bhd.

Aroma La Vida Sdn Bhd complies with the good principles provided by the Personal Data Protection Act 2010.
Please read the following Privacy Policy to understand how we use your Personal Information (as defined under section 2 hereto) after it has been collected by us. Please read through this Privacy Policy before submitting any of your Personal Information to us.

If you have any questions about this Privacy Policy at any time, please contact us by E-Mail.

This Privacy Policy may be updated from time to time. The date of the most recent revisions will appear on this page. In case of such an update we will post a prominent notice on the Site notifying you of the change.
 

2. When do we collect Personal Information?

“Personal Information” that we shall collect and process about you will consist of any information which refers to you personally and that may be generated though the above services or website such as but not limited to your name, e-mail address and postal address (as further developed under section 3 hereto). We collect Personal Information from you when you do the following through the Site:
  • visit the website;
  • register on the website;
  • submit any other queries online;
  • visit any Aroma La Vida point of sales (including but, not limited to: Aroma La Vida authorized dealers).
  • visit any activity taking place outside an Aroma La Vida point of sale whether organized or not by Aroma La Vida and/or a third party (Including but not limited to: roadshows, workshops and special events).
 

3. What Personal Information do we collect from you?

We collect Personal Information from you including your:
  • name;
  • identification card number / passport number;
  • postal address;
  • phone number;
  • e-mail address;
  • any other Personal Information provided by you; and
  • your IP address, information about the websites you visit and your trends as a user as explained in section 7 and 8 of this Privacy Policy.
 

4. What do we do with your Personal Information?

When you give us any Personal Information as indicated above, we use your Personal Information to:
  • administer this website;
  • improve your browsing experience;
  • enable the use of the services made available on this website;
  • provide you, with your express consent where required by law, with information by e-mail, sms, mms, faxes, phone calls (automated or not), post, or any other communications means, about the latest news or special offers from Aroma La Vida which may be of interest to you unless you have opted to be excluded from these communications. You can inform us at any time and for free if you no longer wish to receive such information by sending us an E-Mail;
  • respond to your submitted queries.
 

5. Who do we pass your Personal Information to?

Your personal information may be disclosed to any company in the Aroma La Vida group, which means our subsidiaries, our ultimate holding company and its subsidiaries or third party service providers.
We may share Personal Information collected via the Site with third party service providers who perform services on our behalf based on our instructions in order to help us to operate the Site, process your orders and queries or otherwise manage the customer relationship between you and us.
Examples include data analysis firms, customer support specialists, email vendors, and web hosting companies. Such third parties may be provided with access to Personal Information needed to perform their functions but may not use such information other than on our behalf and in accordance with this Privacy Policy.
In addition, in some instances, you may be offered the opportunity to consent to the sharing of your Personal Information with a third party such as an event or promotion co-sponsor. If you consent, we will share your Personal Information with such third party and the Personal Information you provide may be used by such third party for their own purposes and in accordance with their own policies.
We may disclose Personal Information to government bodies and law enforcement agencies, successors in title to our business, or in connection with any legal proceedings or prospective legal proceedings, or to establish, exercise or defend our legal rights (including providing information to third parties for the purposes of fraud prevention and reducing credit risk as permitted by law). In this case we will inform you about the disclosure and the entity we disclosed your Personal Information to.
 

6. Cookies and Web Beacons

When you view the Site we may store information on the hard drive of your computer in the form of a "cookie" (essentially a small text file or single GIF). Cookies allow us to tailor the Site to your interests and preferences. For example, a cookie might contain information about the web pages you have visited on the Site, which could allow us to customise your next visit to the ite. However, cookies do not allow us access to the rest of your computer.
Most Internet browsers enable you to delete cookies or to receive a warning before a cookie is stored on your hard drive. Please refer to your browser instructions or help screen to learn more about how to do this. However, should you decide to disable any cookies we place on your computer you may not be able to use certain services or facilities on the Site.
  

7. IP Addresses

We study visitor trends since we are interested in the successful dissemination of information through the Site. Our server creates log files of information such as the Internet Protocol (IP) address from your network, what pages were explored and the length of your visit. Analysis software is used to generate reports which help us to learn more about how we can enhance your experience with the Site. This information is not used to develop a personal profile of you. The log files are regularly purged. An IP address is a number designated for your computer by your Internet service provider to provide access to the Internet. Generally, an IP address will change every time your computer connects to the Internet. However, if you have a broadband connection, it is possible that the IP address that we may gather may contain information that may be deemed Personal Information. This could occur due to the fact that by using certain broadband connections, your IP address would not change and could be associated with your personal computer. We may use your IP address to gather aggregate information on use. But we will only be able to identify you individually if we have the means of linking the IP address to you as a particular user. This usually requires access to additional information which we do not seek.
 

8. Your rights concerning your Personal Information

In accordance with applicable law, you have the right to request access to the Personal Information that we hold on you, to have any errors in that information corrected, to request that the Personal Information is deleted as well as to object, on request and free of charge, to the processing of your Personal Information for direct marketing purposes. You can also exercise the right at any time by contacting us at admin@aromalavida.com.
You also may opt out of receiving newsletters by clicking the unsubscribe button on the footer of the newsletter or email to us at admin@aromalavida.com.
 

9. Conflict

In the event of any conflict or inconsistency between the English version and the Mandarin version of this Privacy Notice, the English version shall prevail.

Date: 12.12.2019

1. Promotion period will be stated together with each promotion package available on Aroma La Vida Happy Buy Online Membership System.
2.  Promotion is applicable on products found under the Promotion Category.
3.  No cancellation or no changes can be made after order confirmation.
4.  Exchange will only be allowed for damaged or incorrect products received.
5.  This promotion is not applicable with other member discounts (silver, gold, platinum member discount), does not entitle points and no extra free item.
6.  The company reserves the right to amend the Terms & Conditions of this promotion at any time without prior notice.
7.  This promotion is valid for a limited time only, while stocks last.

1. Instant 10% discount on first purchase, in which net price after discount is RM200, you are already entitled ALV SILVER Member. Purchases thereafter will entitle 10% discount.
 
2. Members will enjoy unlimited accumulated purchases, when accumulated purchases reach RM2000, your membership will upgrade to ALV GOLD member. GOLD member will entitle 15% discount on the next purchase and following purchases.
 
3. When unlimited accumulated purchases reach RM4000, your membership will upgrade to ALV PLATINUM member. PLATINUM member will entitle 20% discount on the next purchase and the following purchases.
 
4. Besides special membership discount by tier, every member can accumulate REDEMPTION POINTS (RM10 = 1 point) that can be used to redeem products. Points are valid for one year from date of purchase. Expired points will be void and cannot be exchanged for products or refunded.
 
5. Member Birthday Special:
Every member will entitle EXTRA 10% discount on first purchase on their birthday month. This benefit is entitled for first single receipt during birthday month, one time per year only. This purchase will still entitle member points.
ALV Silver member = 10% + 10%
ALV Gold member = 15% + 10%
ALV Platinum member = 20% + 10%
 
6. Member will enjoy Member Exclusive Monthly Promotion on single items or package that are available at very special price.
 
7. Every member will enjoy FREE DELIVERY with every purchase to their door step (within Malaysia only).
 
8. ALV membership is a lifetime membership.
 
Company reserves the right to amend terms and conditions of membership when deemed necessary without prior notice.